Refund policy

All sales are final. We do not offer refunds for change of mind, incorrect size, or personal preference. We accept eligible size exchanges only in accordance with the policy below.

Size Exchanges

We accept size exchanges only within 3 days of the delivery date shown in the courier’s tracking information.

To be eligible for a size exchange:

The exchange request must be submitted within 3 calendar days of delivery.
The item must be exchanged for a different size of the same product, subject to stock availability.
Each item is eligible for one size exchange only.
Customers are responsible for the cost of returning the item and the shipping cost of the replacement item.
The replacement item will be dispatched only after the returned item has been inspected, the exchange has been approved, and the replacement shipping fee has been received.

If the requested size is unavailable, customers may choose to wait for a restock (if applicable). If no restock is planned, the exchange request cannot be processed.

Exchange Conditions

To be eligible for an exchange, the item must:

Be unworn, unwashed, unused, and in its original condition.
Have all original tags attached and intact.
Be returned in suitable protective packaging to prevent damage during transit.
Be free from perfume, deodorant, makeup, stains, washing, alterations, or any signs of wear.
Be accompanied by proof of purchase.

Please note:

Customers are responsible for ensuring that returned items are securely packaged. Peony is not responsible for items lost or damaged during return transit, so we recommend using a trackable delivery service.
Items returned without prior approval will not be accepted.

Our team will provide you with the exchange instructions once your request has been reviewed.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it is delivered. If you believe you have received a faulty, damaged, or incorrect item, please contact us within 3 days of the delivery date.

Please provide:

Your order number.
Clear photographs of the item.
Clear photographs of the outer packaging and shipping label.
A brief description of the issue.

Customers are strongly encouraged to record a continuous unboxing video when opening their parcel, as this may assist us in assessing a claim. While an unboxing video is not mandatory, Peony reserves the right to request additional photographs, videos, or the return of the item before making a final decision.

All claims are subject to review before approval.